M99 Slot Privacy Policy – Data Protection & Privacy for Malaysian Players

This Privacy Policy applies to all personal information collected through the M99 Slot platform, including the official website, mobile application (where applicable), and all related services we provide to registered members in Malaysia.

• This policy applies to all M99 Slot members — whether registered through the website or through any other official channel we operate.
• By using the M99 Slot platform, you confirm that you are 18 years of age or older and agree to the collection and use of your personal information as described in this policy.
• This policy may be updated from time to time. Notice of changes will be sent via your registered email or through in-platform notifications. Continued use of the platform after such notice constitutes acceptance of the amended terms.
• This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policy of any third party separately.

We only collect data that is genuinely necessary to provide you with a safe, fair, and quality service. Below are the categories of data we collect and the reasons they are needed.

• Registration Data: Full name, Malaysian phone number, email address, date of birth, and password (stored as an unreadable hash). This data is required to create and verify your account identity.
• Identity Verification Data: A copy of your Malaysian identity card (MyKad) or passport may be requested for age and identity verification purposes, particularly before processing your first withdrawal or withdrawals exceeding a certain threshold.
• Financial Data: Records of deposits, withdrawals, and transaction history. Important note — bank account or e-wallet numbers are not stored by M99 Slot. Only transaction details (amount, date, method, status) are retained for accounting records.
• Betting Activity Data: Betting history, game types played, wager amounts, and outcomes. This data is used for risk control, fraud prevention, winnings verification, and audit compliance purposes.
• Technical Data: IP address, device type, operating system, web browser, and login session data. This information is used for account security, detection of unauthorised access attempts, and platform performance improvements.
• Communication Data: Records of live chat conversations, emails, and customer support communications. These are retained for quality control, dispute resolution, and support team training purposes.
• Cookie Data: Cookie and browser session information collected while you browse our platform. Further details are available in Section 6.

Every piece of data we collect is used for a specific, legitimate purpose. We do not use your data for anything unrelated to delivering M99 Slot services.

• Account Management: Creating, verifying, and maintaining your account. Processing logins and ensuring that only you can access your account.
• Transaction Processing: Managing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay, as well as processing your winnings withdrawals securely and accurately.
• Fraud Prevention & Security: Detecting suspicious activity, unauthorised access attempts, and potential account misuse. This includes monitoring for unusual betting patterns that may indicate system manipulation.
• Legal Compliance: To fulfil our obligations under the PDPA 2010, Malaysia's Anti-Money Laundering Act (AMLA), and any reporting requirements to relevant authorities as required by law.
• Customer Support: Providing relevant and accurate assistance whenever you contact our support team, including reviewing your account history to resolve issues more efficiently.
• Platform Improvements: Analyzing aggregated usage data (not individual data) to identify areas for improvement, features in demand, and system performance enhancements.
• Account-Related Communications: Sending important notifications about your account such as deposit confirmations, withdrawal approvals, security updates, and changes to terms that affect you.
• Promotional Communications (with consent): Sending information about M99 Slot promotions, bonuses, and the latest offers — only if you have opted in to receive such communications.

M99 Slot does not sell your personal data. However, in order to operate the platform safely and efficiently, we need to share certain data with selected third parties under limited and controlled circumstances.

• Payment Gateway Provider: Transaction information required for payment processing is shared with PCI-DSS certified payment gateway providers to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements and international payment security standards.
• Game Providers: Technical data required to run Live Casino games (such as Evolution Gaming and Pragmatic Play Live) is shared with the respective providers. This is limited strictly to information needed to operate the games — not your full personal details.
• Relevant Authorities: M99 Slot will disclose required information to Malaysian authorities such as the PDRM, Malaysian Anti-Corruption Commission, or regulatory bodies if directed by a valid court order or binding legal requirement.
• Technical Service Providers: Companies providing IT infrastructure, cloud computing, and system maintenance services to M99 Slot may have access to data in a technical capacity. All such providers are bound by data processing agreements.
• Business Acquisition: If M99 Slot is involved in any merger, acquisition, or asset sale, member data may be transferred as part of that transaction. Members will be notified in advance and given the option to delete their account if they do not consent to the data transfer.

M99 Slot continually invests in security infrastructure to ensure your personal data is protected to a standard on par with international-grade financial institutions.

• 256-bit SSL Encryption: All communication between your browser and M99 Slot's servers is encrypted using 256-bit TLS/SSL protocol. You can verify this by checking the padlock icon in your browser's address bar while using our platform.
• Passwords Are Non-Readable: Your password is never stored in plain text. We use a strong hashing algorithm (bcrypt) with a unique salt for each password — meaning that even in the event of a server breach, your actual password cannot be recovered.
• Two-Factor Authentication (2FA): Members are encouraged to enable two-factor authentication for their accounts. This feature adds an extra layer of security, ensuring that only you — with access to your registered phone number — can log in to your account.
• 24/7 Threat Monitoring: Our automated security system monitors the platform around the clock to detect unauthorised access attempts, cyberattacks, and suspicious activity. Any anomaly triggers an immediate security response.
• Data Segregation: Your personal data is stored on servers isolated from public systems, protected by multiple layers of firewalls and strict access controls. Only staff who require access for work purposes are permitted to access member data.
• Regular Security Audits: M99 Slot conducts regular penetration testing and security audits by independent third parties to identify and address security vulnerabilities before they can be exploited.

M99 Slot uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Below are the types of cookies we use and their purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Under Malaysia's PDPA 2010 and sound data protection principles, you have the following rights regarding your personal data held by M99 Slot. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide it in a readable format within 14 working days from the date of your request.
• Right to Rectification: If any personal data we hold is inaccurate or outdated, you have the right to request a correction. We will update your records within 7 working days upon verification.
• Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the original purpose for which it was collected, or if you withdraw your consent to processing. Such requests are subject to minimum retention obligations prescribed by law.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time. We will cease such processing within 3 business days of receiving your request.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.
• Right to Lodge a Complaint: If you believe your personal data has been processed in a way that violates PDPA 2010, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

M99 Slot does not retain your personal data for longer than necessary. Retention periods are determined based on operational requirements, legal obligations, and legitimate interests.

• Active Account Data: Retained for as long as your account is active and you are using M99 Slot's services. This data is continuously updated to ensure accuracy.
• Financial Transaction Data: Deposit, withdrawal, and betting history records are retained for a minimum of 7 years in accordance with Malaysia's accounting and Anti-Money Laundering (AMLA) compliance requirements.
• Data After Account Closure: When an account is closed at a member's request, personal data that is not required by law will be deleted within 90 days. Data that must be retained for legal compliance will be kept for the minimum prescribed period only.
• Technical Log Data: Security logs and technical data related to platform activity are retained for a period of 12 months for troubleshooting and security investigation purposes.
• Support Communication Records: Live chat transcripts and support email records are retained for 24 months for quality control and dispute resolution reference purposes.
• Secure Deletion: When data is no longer needed, it is erased using secure deletion methods that ensure it cannot be recovered — not simply removed from the active database.

For any enquiries, concerns, or requests relating to your privacy and personal data protection at M99 Slot, you may reach us through the following channels. All communications are handled in Bahasa Melayu.

• Privacy Email: support@m99slot.click — for written enquiries about personal data, data access requests, or privacy complaints.
• 24/7 Live Chat: Available directly on the M99 Slot platform — for immediate enquiries regarding account security and privacy.
• Response Time: Privacy enquiries are typically responded to within 3 business days. Access or data deletion requests are processed within 14 business days.
• Application Confidentiality: All privacy-related requests are handled in strict confidence by a trained team. Your request details are not shared with any unrelated parties.